Privacy Policy
Last updated: February 13, 2025
This Privacy Policy describes how AIR-eSIM for global your air-esim.com (the "Site") ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make purchases on, or otherwise communicate with us about the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean any user of the Services, whether you are a customer, website visitor, or otherwise about whom we collect information pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide our Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we collect about you depend on how you use our Sites and Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact information includes your name, address, phone number, and email.
- Order information may include your name, billing address, payment confirmation, email address, and phone number.
- Your account information may include your username, password, security questions, and other information used for account security purposes.
- Customer support information also includes information you choose to include in your communications with us, for example, when you send us a message through the Services.
Some features of the Service may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but then you may not be able to use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Service (" Usage Data "). To do so, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our site and your account, such as device information, browser information, information about your network connection, IP address, and other information about your interaction with the Service.
Information obtained from third parties
Finally, we may obtain information about you from third parties, such as vendors and service providers, who collect information on our behalf.
- Companies that support our Site and Services, such as Shopify.
- Our payment processing service collects payment information (such as bank account, credit or debit card information, and billing address) to perform our contract with you, fulfill your order, and provide the products or services you request.
- When you visit our site, open or click on emails sent by us, or use our services or advertisements, we or third-party services we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party service libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the "External Service Websites and Links " section below.
Purpose of use of personal information
- Providing Products and Services. We use your personal information to provide services to you and to fulfill our contract with you, such as processing payments, fulfilling orders, sending you notices related to your account, purchases, returns and exchanges, or other transactions, creating, maintaining, and otherwise administering your account, and facilitating returns, exchanges, and other matters and functions related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you select. In these cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising We analyze users' purchasing history and behavioral history and use this information for marketing activities such as providing information about our company's and our partners' products and services and delivering advertisements.
- Security and Fraud Prevention We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to register an account with the Service, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
- We use your personal information to provide you with customer support and improve our services because it is our legitimate interest to respond to you, provide an effective service and maintain our business relationship with you.
Cookie
Like many websites, our Site uses cookies. For specific information about the cookies we use to run our store on Shopify, please see https://www.shopify.com/legal/cookies . We use cookies to enhance and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand how users interact with our Services (which is in our legitimate interests to manage, improve, and optimize our Services). We may also allow third parties and service providers to use cookies on our Site to better customize our services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies using browser controls. Please note that removing or blocking cookies may negatively impact your user experience and some services, including certain features and general functionality, may not function properly or be available. Additionally, blocking cookies may not completely prevent information from being shared with external services, such as advertising partners.
How we disclose your personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legitimate purposes, and other reasons consistent with this Privacy Policy, including:
- Merchants or other third-party services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, and fulfillment).
- With business and marketing partners to provide services and serve ads to you. Our business and marketing partners use your information in accordance with their respective privacy notices.
- When you direct, request, or otherwise consent to us disclosing certain information to external services (such as, with your consent, when shipping products or using your social media widgets or login integrations).
- We cooperate with our affiliates or other companies within our group for the purposes of our legitimate interests.
- To comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), in connection with a business transaction such as a merger or bankruptcy, to enforce applicable Terms of Use, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about you for the purposes described above under "How We Collect and Use Personal Information" and "How We Disclose Personal Information" :
| Categories | Recipient Categories |
|---|---|
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We will not use or disclose your sensitive personal information without your consent or for the purpose of inferring characteristics about you.
External Websites and Links
This Site may provide links to websites and other online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, please review that site's privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security practices of these sites, including the accuracy, completeness, or reliability of any information posted on these sites. Any information you provide in public or semi-public settings (including information you share on a third-party social networking platform) may be viewable by other users of the Service and/or the third-party platform, without limitation for use by us or the third party. Our inclusion of such links does not, in itself, imply endorsement of the content on such platforms or their owners or operators, unless disclosed on the Service.
Children's Data
The Service is not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request that we delete that personal information.
As of the effective date of this Privacy Policy, we are not actually aware of "sharing" or "selling" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Information Security and Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure during transmission. We encourage you not to transmit any confidential or sensitive information to us over insecure channels.
The length of time we retain your personal information depends on various factors, including whether the information is needed to maintain your account, provide you with services, comply with our legal obligations, resolve disputes, and enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request to the extent permitted by law.
- Right to access/right to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to erasure: You may have the right to request that we erase the personal information we hold about you.
- Right to rectification : You may have the right to request that we correct any inaccurate personal information we hold about you.
- Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to a third party service.
- Restriction of Processing : You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawing Consent : Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal : If we refuse to process your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.
- Managing your communication preferences : We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as described on our site or by contacting us using the details set out below.
We will not discriminate against you for exercising these rights. We may need to collect information, such as your email address or account information, to verify your identity before providing a substantive response to your request. Consistent with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide documentation verifying your authorization to act on your behalf, and we may also need the agent to verify your identity directly with us. We will respond to your request in a timely manner, consistent with applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with how we have responded to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the details below or by lodge a complaint with your local data protection authority.
Overseas users
Please note that we may transfer, store, and process your personal information outside your country of residence, and your personal information may also be processed by staff, third-party service providers, and partners in those countries.
When we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements issued by the relevant competent authority in the UK, unless the data is transferred to a country deemed to provide an adequate level of protection.
contact address
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at [email protected].