Privacy policy

Last Updated: February 13, 2025

This Privacy Policy describes how AIR-eSIM for global ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit air-esim.com, use our services, make purchases on the Site, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Collection and Use of Personal Information

We collect your personal information to provide the Services, from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depends on how you use our Site and interact with our Services. When we use the term "personal information," we refer to information that can identify, relate to, describe, or be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information Collected Directly from You

Information you submit to us directly through our Services may include:

• Contact Information, including your name, address, phone number, email, etc.

• Order Information, including your name, billing address, payment confirmation, email address, phone number, etc.

• Account Information, including username, password, security questions, and other information used for account security purposes.

• Customer Support Information, including any information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Use of the Services

We may also automatically collect certain information about your interactions with the Services ("Usage Data"), which may involve the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.

Information Obtained from Third Parties

Finally, we may obtain information about you from external sources, such as vendors or service providers who collect information on our behalf, including:

• Companies that support our Site and Services, such as Shopify.

• Our payment processing services, which collect payment information (such as bank account, credit or debit card information, billing address, etc.) to fulfill your orders and provide the products or services you request, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send, or use our services or advertisements, we or our partner external services may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, external service libraries, and Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the "External Service Websites and Links" section below.

Purposes for Using Personal Information

• Providing Products and Services: We use your personal information to provide the Services, including to fulfill our contract with you, such as processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, and exchanges or other transactions, creating and maintaining your account, and otherwise managing returns, exchanges, and other account-related matters and functions. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use, in which case Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising: We analyze users' purchase and behavior history and use it for marketing activities such as providing information and delivering advertisements regarding our and our partners' products and services.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activities. If you choose to register an account using the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communication with You and Service Improvement: We use your personal information to provide customer support to you and to improve our Services. This is based on our legitimate interest in responding to you, delivering the Services effectively, and maintaining our business relationship with you.

Cookies

Like many websites, our Site uses Cookies. For specific information about the cookies used to operate stores on Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (based on our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertisements on our Site and other websites.

Most browsers are set to accept cookies automatically, but you can configure your browser to delete or refuse cookies using its controls. Please note that deleting or blocking cookies may negatively impact your user experience, and some services, including certain or general functionalities, may not work correctly or become unavailable. Furthermore, blocking cookies may not completely prevent information sharing with external parties such as advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to external services for contractual performance purposes, legitimate purposes, and other reasons in accordance with this Privacy Policy. Such circumstances include:

• Vendors or other external services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, etc.).

• To provide you with services or deliver advertisements, in cooperation with our business and marketing partners. Our business and marketing partners will use your information in accordance with their respective privacy notices.

• When you instruct, request, or otherwise consent to us disclosing specific information to external services (for example, when shipping products with your consent, or when using social media widgets or login integrations).

• To cooperate with our affiliates or other companies within our corporate group, for our legitimate interests.

• In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes outlined in the "Collection and Use of Personal Information" and "How We Disclose Personal Information" sections above:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, without your consent.

External Service Websites and Links

Our Site may provide links to websites and other online platforms operated by external services. If you follow links to sites not associated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public spaces (including information shared on external services' social networking platforms) may be viewed by other users of the Services and/or users of those external service platforms, without restriction on use by us or the external service. The inclusion of any link does not imply our endorsement of the content on such platforms or their owners/operators, unless disclosed on the Service.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected your child's personal information, please contact us at the address below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) personal information of individuals under 16 years of age.

Information Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate confidential or sensitive information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right to Delete: You may have the right to request that we delete the personal information we hold about you.

• Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to an external service.

• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.

• Withdrawal of Consent: Where we require your consent to process your personal information, you may have the right to withdraw this consent.

• Right to Appeal: If we decline your request, you may have the right to appeal our decision. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails. You can stop receiving these emails at any time by using the unsubscribe option displayed in our emails. Please note that even if you opt-out, you may still receive non-promotional emails, such as those about your account or orders.

You can exercise these rights, where available, as indicated on the Site or by contacting us using the contact details below.

We will not discriminate against you for exercising your rights. Before providing a substantive response to your request, we may need to collect information such as your email address or account details to verify your identity. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have a complaint about our handling of your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to lodge a complaint with your local data protection authority to appeal our decision. You can check their contact information.

International Users

Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by staff, external service providers, and partners in these countries.

When we transfer your personal information outside of Europe, we will do so in accordance with an approved transfer mechanism, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise the rights available to you, please contact us by email at [email protected].