Terms of service

AIR-eSIM for Global Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") govern the terms of use for the AIR-eSIM for global service (hereinafter referred to as the "Service") provided by AIR-U Co., Ltd. (hereinafter referred to as "we," "us," or "our") on this website. Registered users (hereinafter referred to as "Users") shall use the Service in accordance with these Terms.

Article 1 (Application)

1. These Terms shall apply to all relationships concerning the use of the Service between the User and our company.

2. We may establish various rules and regulations related to the use of the Service (hereinafter referred to as "Individual Provisions") in addition to these Terms. These Individual Provisions shall constitute part of these Terms, regardless of their name.

3. In the event of any conflict between the provisions of these Terms and the provisions of Individual Provisions, the Individual Provisions shall prevail, except where otherwise specified in the Individual Provisions.

Article 2 (User Registration)

1. A person wishing to use the Service (hereinafter referred to as "Applicant") shall complete the user registration by agreeing to comply with these Terms, applying for registration by the method prescribed by us, and receiving our approval notification.

2. We may refuse to approve an application for registration if we determine that the Applicant falls under any of the following categories, and we shall have no obligation to disclose the reason for such refusal:

   1. When false information has been reported in the application for registration;

   2. When the application is from a person who has previously violated these Terms; or

   3. In any other cases where we deem the registration inappropriate.

Article 3 (Management of User ID and Password)

1. The User shall manage his/her user ID and password for the Service at his/her own responsibility.

2. The User shall not, under any circumstances, transfer or lend his/her user ID and password to any third party, or share them with any third party. We shall consider any use of the Service performed by logging in with the correct combination of user ID and password as use by the User to whom that user ID is registered.

3. We shall not be liable for any damage incurred by the User arising from the use of the user ID and password by a third party, except in cases of our intentional misconduct or gross negligence.

Article 4 (Sales Contract)

1. A sales contract for the Service shall be formed when a User makes an offer to purchase, and we notify the User of our acceptance of said offer. The ownership of the product shall transfer to the User at the time we send notification via email, etc.

2. We may cancel the sales contract set forth in the preceding paragraph without prior notice to the User if the User falls under any of the following items:

   1. When the User violates these Terms; or

   2. In any other cases where we deem that the trust relationship between us and the User has been damaged.

3. The method of payment for the Service, the method for canceling a purchase offer, the method for returns, etc., shall be separately determined by us.

Article 5 (Intellectual Property Rights)

Copyrights and other intellectual property rights for product images and other content (hereinafter referred to as "Content") provided through the Service belong to us, the content providers, or other legitimate rights holders. Users may not, without authorization, reproduce, reprint, modify, or otherwise make secondary use of such Content.

Article 6 (Prohibited Acts)

When using the Service, Users shall not engage in any of the following acts:

1. Acts that violate laws, regulations, or public order and morals.

2. Acts related to criminal activities.

3. Acts that infringe upon copyrights, trademark rights, or other intellectual property rights contained in the Service.

4. Acts that destroy or interfere with the functionality of our servers or network.

5. Acts that commercially utilize information obtained through the Service.

6. Acts that are likely to interfere with the operation of our services.

7. Acts of unauthorized access or attempts thereof.

8. Acts of collecting or accumulating personal information, etc., about other Users.

9. Acts of impersonating another User.

10. Acts of providing benefits, directly or indirectly, to anti-social forces in relation to our services.

11. Any other acts that we deem inappropriate.

Article 7 (Suspension of Service Provision, etc.)

1. We may suspend or discontinue the provision of all or part of the Service without prior notice to the User if we determine that any of the following circumstances exist:

   1. When performing maintenance, inspection, or updates on the computer systems related to the Service;

   2. When the provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disaster;

   3. When computers or communication lines, etc., cease functioning due to an accident;

   4. In any other cases where we deem the provision of the Service difficult.

2. We shall not be liable for any disadvantage or damage incurred by the User or any third party due to the suspension or discontinuation of the Service, regardless of the reason.

Article 8 (Usage Restrictions and Account Deletion)

1. We may, without prior notice, restrict the User's use of all or part of the Service or delete the User's registration if the User falls under any of the following items:

   1. When the User violates any provision of these Terms;

   2. When it is discovered that false information has been registered;

   3. When the credit card registered by the User as a payment method is suspended;

   4. When there is default in the payment of charges, etc.;

   5. When there is no response to our communications for a certain period;

   6. When the Service has not been used for a certain period since the last use;

   7. In any other cases where we deem the use of the Service inappropriate.

2. We shall not be liable for any damage incurred by the User arising from any action we take based on this Article.

Article 9 (Withdrawal)

Users may withdraw from the Service by completing the prescribed withdrawal procedure.

Article 10 (Disclaimer and Limitation of Liability)

1. We do not guarantee that the Service is free from factual or legal defects (including, but not limited to, defects related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or rights infringement).

2. We shall not be liable for any damages incurred by the User arising from the use of the Service. However, this disclaimer shall not apply if the contract between us and the User concerning the Service (including these Terms) constitutes a consumer contract under the Consumer Contract Act of Japan; provided, however, that even in such cases, we shall not be liable for any damages incurred by the User due to our negligence (excluding gross negligence) arising from breach of contract or tort, which are based on special circumstances (including cases where we or the User foresaw or could have foreseen the occurrence of damages).

3. We shall not be liable for any transactions, communications, disputes, etc., that arise between the User and other Users or third parties in relation to the Service.

Article 11 (Changes to Service Content)

We may change the content of the Service or discontinue its provision without notifying the User, and we shall not be liable for any damages incurred by the User as a result thereof.

Article 12 (Modification of Terms)

We may modify these Terms at any time without notifying the User if we deem it necessary. If a User begins using the Service after such modifications have been made, the User shall be deemed to have agreed to the modified Terms.

Article 13 (Handling of Personal Information)

We shall handle personal information acquired through the use of the Service appropriately in accordance with our "Privacy Policy."

Article 14 (Notices or Communications)

Notices or communications between the User and us shall be made by the method specified by us. We shall deem notices or communications sent to the contact details currently registered by the User as having reached the User at the time of sending, unless we have received a change notification from the User according to a separately defined procedure.

Article 15 (Prohibition of Assignment of Rights and Obligations)

The User may not assign his/her status under the usage contract or any rights or obligations based on these Terms to a third party, or use them as collateral, without our prior written consent.

Article 16 (Governing Law and Jurisdiction)

1. The interpretation of these Terms shall be governed by the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

2. The court having exclusive jurisdiction over any dispute arising in relation to the Service shall be the court having jurisdiction over the location of our head office.